Privacy Policy

1. Information We Collect

We collect information you provide directly and information automatically collected when you use our site.

Information You Provide:

• Contact Details: Name, email address, phone number.
• Identity Documents: Driving license number and verification data required for rentals. (Originals are checked at pickup).
• Booking Information: Pickup/drop-off dates and locations, vehicle selection, payment method, and any notes you submit.
• Support Communications: Messages you send via contact forms, chat, email, or phone.

Information We Collect Automatically:

• Device and Usage Data: IP address, browser type, device identifiers, pages visited, referring source, and timestamps.
• Cookies and Tracking: Small files used to recognize returning visitors, remember preferences, and support analytics (see Cookies section below).

2. How We Use Your Information

We use your information for the following purposes:

• To process and confirm bookings, provide rental services, and manage payments.
• To verify identity and reduce fraud, including checks required to hand over vehicles.
• To communicate with you about bookings, customer support, and updates.
• To analyze and personalize our website, products, and services.
• To comply with legal obligations and safety requirements.

3. When We Share Information

We may share information with:

• Service Providers who perform functions on our behalf (e.g., payment processors, email providers) under contract.
• Law Enforcement or government agencies when required by law or to protect rights, safety, and property.
• Insurance Companies and repair service centers when processing damage claims related to a rental.

We do not sell your personal information to third parties for marketing.

4. Cookies & Tracking

You can control cookies through your browser settings. Disabling essential cookies may prevent the booking process from working correctly.

5. Data Security & Retention

We use reasonable technical and organizational measures to protect your data. We retain personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, such as the right to access, correct, or delete it. To exercise these rights, please contact us using the details below.

7. Children

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children.

8. Changes to this Policy

We may update this Privacy Policy occasionally. We will post the new policy on this page with an updated effective date. Continued use of our site after changes indicates acceptance of the new policy.